Shipping policy
FREE SHIPPING
Important Notice:
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or public holidays.
Shipping Times
| Region | Estimated Delivery Time |
|---|---|
| North America | 7–20 business days |
| Europe | 10–25 business days |
| Asia Pacific | 7–20 business days |
| Rest of World | 15–30 business days |
Shipping times are estimates and may vary due to customs processing, carrier delays, or other factors beyond our control.
Shipping Costs Shipping costs are calculated at checkout based on your location and order weight.
Important — Customs, Duties & Taxes (DDU) Nepxora ships internationally on a DDU (Delivered Duty Unpaid) basis. This means:
- Import duties, customs fees, and local taxes are not included in your order total
- These charges are the sole responsibility of the customer
- Customs fees vary by country and are determined by your local customs authority
- We have no control over these charges and cannot predict their amount
- If you refuse to pay customs fees and the package is returned or abandoned, we are not responsible for any loss
We strongly recommend checking with your local customs office before placing an order if you are concerned about potential import fees.
Tracking Once your order is shipped, you will receive a tracking number via email. Please allow 3–5 days for tracking information to update.
Lost or Delayed Packages If your package is significantly delayed or lost, please contact us at [your support email] and we will do our best to assist you.